Our Policy

POLICY

Salon policies & guidelines

Clear care for every appointment.

1. Cancellation

Cancellation within 24 hours will be subject to 50% of the service booked.
Cancellation with 12 hours will be subject to 100% of the service booked.
15 mins late, please re-schedule, and will be subject to the policy stated above.
No show and no call will be no new appointment.

2. Warranty

Fixes are free within the first three business days after your service with us (excluding design and color changes). A fixed fee will apply afterward.

3. Refund

No refund will be given after you have left the store.
Please ensure that you are satisfied with our service before leaving the store.
If you encounter any issues with our service, please alert us, and we will fix or adjust them until you are fulfilled.

4. Right to refuse service

Anyone with a condition we suspect may be contagious.
Anyone with open or infected wounds in the treatment area.
Anyone in poor health whose condition could be worsened by our service.
Anyone who is more than 15 minutes late for an appointment.
Impolite, mean, drunk, or disrespectful individuals.

Thank you for choosing Ozy Nails. We look forward to welcoming you.